Recertification/Repair for Meters & Sensors

RECERTIFICATION REQUIREMENTS FOR FIELD METERS WITH SEPARATE COMPONENTS

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SPECTRO-UV ISO/IEC 17025:2017 CERTIFICATE

SPECTRO-UV ISO 9001:2015 CERTIFICATE

IMPORTANT INFORMATION:

Meter = Sensor (eyes) + Readout Unit (brain)

One does not work without the other, therefore both parts must be calibrated together to have calibration stickers with the same date provided ā€“ this isĀ CRITICALĀ for auditors to ensure semi-annual or annual recalibrations are performed properly.

We only recalibrate sensors (single or dual) and then connect the readout unit to verify the microprocessor and software are functioning properly. Once both parts are performed each component will get stickers with the same date reflecting the appropriate part no. and serial no.

FOR ALL RECERTIFICATIONS:

  • Before shipping the MeterĀ for Recertification for Service, customers shallĀ decontaminateĀ all components (sensors, readout unit and all associated housings) as per Preventive Maintenance section of the Operatorā€™s Manual for your meter.
  • All ComponentsĀ shall be bagged to prevent further fluorescent recontamination within the carrying case. This process will shorten the recalibration lead time.
  • IfĀ decontaminationĀ isĀ not performed, Spectro-UV may reject meter or additional charges will be applied for decontamination service.
  • All sensors and digital readout units must be returned together for the same calibration date to appear on all certificates and calibration stickers.
  • Please indicate on yourĀ RMA documentĀ whether anĀ annualĀ orĀ semi-annualĀ calibration interval is required; if not specified Spectro-UVĀ defaultĀ will beĀ semi-annual.
  • Include with your shipment yourĀ Billing AddressĀ details,Ā Delivery AddressĀ details and theĀ RMA#Ā we have provided to you.
  • State clearly on your shipping documents that it is aĀ ā€œRecertificationā€. Any additional expenses in terms of customs duties and tariffs are to be paid by the Customer.
  • On the shipping box, mark clearly RecertificationĀ and theĀ RMA#.

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SHIPPING FROM OUTSIDE THE UNITED STATES

  • All papers and boxes are to be clearly markedĀ RETURNED AMERICAN GOODS.
  • No returns will be made without the detailed instructions and necessary documents described in these Instructions.
  • When it comes time for us to return and re-export to you, please spell out what documentation you need if more than an invoice.

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OUR POLICY REGARDING RECALIBRATIONĀ 

  • Spectro-UV will evaluate the RecertificationĀ in a timely manner.
  • If the product can beĀ RECERTIFIED, Spectro-UV will email a Quote for services; if not, an email will be sent with a description of the issues, giving the customer an opportunity to respond.
  • We request that our Customer contact us via email within a maximum of (10) ten business days to either approve or not approve the repair/service costs.
  • Once approved, Spectro-UV will complete the RECERTIFICTAIONĀ in a timely manner.

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Note:Ā If a Proforma Invoice is issued, once payment is received, Spectro-UV will complete repairs. If our customer has payment terms, they will be invoiced accordingly.

Important Note:
If we have not heard anything from the customer within (6) six months, the goods will be destroyed and disposed of as we see fit.

INSTRUCTIONS

To send a product to us for Recalibration, you must first obtain a Return Material Authorization Number (RMA#) using the steps below.

RMA#ā€™s are valid for 30 days, and should be requested when customer is ready to send the equipment to the factory.

Shipments will not be accepted without an RMA#.

All shipments to us are to be prepaid, unless specifically authorized in writing by us. International shipments shall be sent with Duties and Taxes to you, unless specifically authorized in writing by us.

STEP 1 ā€“ CONTACT US:
Contact us using the Recalibration Request form below.

 

Provide us will detailed information in the Problem Description section, including but not limited to:

  • Detailed Reason for Recalibration
  • Are you the Point of Contact? (Name, Email and Phone Number)
  • Product Description & Spectro-UV Model # *
  • Product Serial # *
  • Clearly Define Problem / Issue *
  • Standard Calibration is 6 Months unless otherwise specified by the customer *

*This will help us in the creation of an RMA# for you. Specify issue for each Product & Serial #.

 

STEP 2 ā€“ RMA# PROCESSED
Your request will be processed and an RMA# will be issued to you via E-mail along with instructions for returning the item(s) for Recalibration.

 

Recalibration Request Form

To send a product to us for Recalibration, you must first obtain a Return Material Authorization Number (RMA#) using the steps below.

Contact Name

Calibration Standard(s) Requested

Part #1 Calibration Cycle

0 of 7 max characters.

Part #2 Calibration Cycle

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Part #3 Calibration Cycle

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Part #4 Calibration Cycle

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Part #5 Calibration Cycle

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Part #6 Calibration Cycle

0 of 7 max characters.
Please use as much detail as possible to give a clear and concise description of the problem you are having.