SPECTRO-UV RECALIBRATION GUIDELINES
CERTIFICATES: Spectro-UV has been an ANSI/NCSL Z450-1 and ISO/IEC 17025 Certified Calibration Facility since 2018. This certification ensures our customers receive the highest level of service and accuracy for their equipment.
- ISO/IEC 17025:2017
- ISO 9001:2015
KEY REQUIREMENT: Meters consist of Sensors and Readout Units; they work in conjunction with each other, and we recommend both items be calibrated together for proper certification. Both components will receive matching date stickers with corresponding part and serial numbers.
RECALIBRATION REQUEST PROCESS:
- Complete the Recalibration Request form below
- Obtain an RMA# (Reference Material Authorization Number) (valid for 30 days)
- Prepare your equipment according to guidelines below
- Ship to Spectro-UV with your RMA# clearly marked
HOW TO REQUEST AN RMA#:
- Complete the Recalibration Request form below
- Include essential information:
- Contact details – Name, email address, and phone number
- Courier Account
- Product model and serial number
- A clear description of problem/issue
- Specify annual or semi-annual calibration interval (default: semi-annual)
- NEXT STEPS: Your RMA# and return instructions will be emailed to you promptly.
PREPARATION FOR SHIPMENT:
- Decontaminate all components per the Operator’s Manual
- Bag all components to prevent recontamination
- Return all sensors and readout units together
- Note: Failure to decontaminate may result in rejection or additional charges.
SHIPPING INSTRUCTIONS:
- Include RMA# on all documentation and packaging
- Specify annual or semi-annual calibration interval (default: semi-annual)
- Include complete billing and delivery address details
- Clearly mark all packages as “Recertification”
- All shipments must be prepaid unless authorized by us in writing
- International shipments: duties and taxes responsibility of sender unless authorized by us in writing
INTERNATIONAL SHIPPING:
- Mark all documents “RETURNED AMERICAN GOODS”
- Specify any additional documentation requirements
RECALIBRATION PROCESS:
- Spectro-UV will evaluate your equipment promptly
- Turn-around time is 5 business days from the date of registration, or after approval of additional repairs (if required).
- If additional repairs are required, we will provide you with a revised quotation for your authorization to proceed.
- Please respond within 10 business days to approve costs.
- Upon approval, recalibration will be completed efficiently.
IMPORTANT: Items unclaimed for 6 months will be disposed of at our discretion.
